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Customer Service



Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: ?What is my competitive advantage?    What makes me unique, memorable, special? what truly sets me apart from the rest?"

You Bever Know Who Youre Serving


You Never Know Who You?re Serving when customers turn irate.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says:

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site.  Your Web site is available on a 24 hour, seven days a week basis.  So it is well worth exploring ways in which your customers can virtually ?serve themselves," without the need for overtime staff, or lengthy voice mail procedures.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren?t just served in my nearest location. But in any city, any town, any time I have been to a Chick-fil-A, I have left feeling like the most valuable Customer.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they?ll refer you to others. Growing your business will be a difficult task at best if you don?t perform, meet and exceed your client?s expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn?t it  best to know in advance how to deal with an angry one, of course it is. Read on?..

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they?re often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it?s likely to hit the wastebasket before it hits your target?s desk.

Customer Service Tips for Mail Order Businesses


But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money. While this is the "right" way of building a strong, solid business; there are customers that will try to take advantage of you. You have to learn how to notice this possibility coming and "bow out gracefully" without losing the customer.        Remember that most newcomers to the world of mail order think that they are ordering from BIG companies just because we have a company name! They cannot conceive how poor and struggling a lot of us really are. They think we can absorb costs and because they are poor themselves, will often try and take advantage of people like us. (If they only knew the many times I have personally had to hold an order up for mailing because I couldn't afford to pay for the postage to mail it back, or the guy who bounced a $2 check and caused a close friend of mine to go "in the hole" $15 in bad check charges.)

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don?t forget to use your time wisely.

Cultivating the Trust Factor


In today?s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success. No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust factor.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don?t have integrity, nothing else matters. -- Alan K. Simpson

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you?ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

More Articles from Customer Service Information:
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US Communications Providers Improve Slightly in Subscriber Service Overall ...
CNNMoney.com (press release)
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priceline.com CIO Ron Rose to Speak at the KANA Customer Summit
MarketWatch (press release)
Rose will also discuss how KANA 10, the industry's first Service Experience Management (SEM) platform for managing the entire customer service experience, ...

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Hitachi Data Systems Helps Customers Address Most Critical Storage Management ...
MarketWatch (press release)
Adherence to service levels: Support to meet customer service level agreements and objectives. -- IDC: "Customers are increasingly looking for innovative ...

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The Business Insider

Get Satisfaction Turns Facebook Fan Pages into Customer Support Hubs
ReadWriteWeb (blog)
Get Satisfaction, the popular online customer service company, just announced that it is bringing its service to Facebook fan pages. ...
Get Satisfaction brings more satisfaction to Facebook Fan PagesVentureBeat
Get Satisfaction Social Engagement Hub Transforms Facebook Fan Pages ...Earthtimes (press release)

all 18 news articles »


A.M. Best's 2010 Catalog Showcases Products Available Via BestLink Service
Insurance News Net (press release)
5742 from outside the US Or e-mail Customer Service at customer_service@ambest.com. A PDF version of the catalog can be viewed at ...
2010 Non-U.S. Edition of Best's Insurance Reports ReleasedInsurance News Net (press release)

all 16 news articles »


Huffington Post (blog)

Customer Service FAILS: 10 Industries That Draw The Most Customer Complaints ...
Huffington Post (blog)
They're not synced up with their vendors on shipping methods, etc., and if there's a problem you can forget reaching a human being for any customer service. ...

and more »


Morgan Keegan's Peggy Yeager Honored for Job Performance, Community Service
MarketWatch (press release)
Yeager, 57, was recognized for her outstanding commitment to customer service to create a better customer experience for all her clients, as well as her ...

and more »


When to Make a Federal Case Out of Airline Error
New York Times
Delta, at the bottom of the rankings, says it's investing in better bag-handling systems and deploying customer-service agents at airports. ...

and more »


Virtual Radiologic Wins Stevie(R) Award for Technology-Enabled Customer Service
MarketWatch (press release)
vRad was chosen on the basis of its nomination, "Virtual Radiologic Utilizes Innovative Technology to Deliver Real-Time Customer Service. ...

and more »


How to Improve Your Customer Experience Using Interactive, Multi-Channel ...
CNNMoney.com (press release)
... communications provide several benefits for customer service managers who want to build strong customer relationships while also reducing costs. ...

and more »

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